Something is down and it cannot wait.
(256) 735-3253Answered directly. Open to anyone — price is the filter, not a form.
Premium emergency-response rate — confirmed when you call.
Open to anyone. Price is the filter.
Network down
Core switching, routing, or internet handoff is failing and the site cannot operate.
Camera or access-control outage
Recording, live view, door controllers, or credential readers stopped working.
Active security event
An intrusion, break-in, or in-progress incident where surveillance or access systems matter right now.
Cabling damage
Fire, flood, construction, or physical damage cut pathways serving critical systems.
What happens after you call
The call connects
A person answers, not a queue. Location, system, and impact are confirmed on the line.
Triage
GHT confirms whether the issue can be resolved remotely or requires a technician on site, and what the premium-rate basis looks like for this call.
Work starts
Remote correction begins immediately where possible; dispatch is scheduled the same call where it is not.
Send the details. The on-call manager rotation is notified immediately.
This never routes through the project configurator. Connor and every manager see it the moment it is sent.