01 / service · Per agreement
Onboarding kit
Remote access agent + network documentation baseline for the help desk team
Managed Services
GHT Care Help Desk
Define who monitors, maintains, supports, and escalates issues for the systems included in the service agreement.
5 users · one primary computer each · one site · up to 5 network devices
Planning starting point$750+ $750/mo
$750/month includes 5 users ($150/user); each additional user is $150/month. $750 one-time onboarding.
Final price depends on the verified bill of materials, site conditions, access, travel, and applicable recurring services.
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Images illustrate service environments. This package supplies the support activities below; new hardware is separately scoped.
The full starting scope
Everything, unpacked.
Designed for: Growing teams that need reliable end-user support and a managed network
Included delivery work
- Phone, email, and chat help desk during agreed coverage windows
- Managed network monitoring (switches, APs, firewall)
- In-scope remote troubleshooting with no per-ticket fee during agreed business hours
- New-hire and offboarding device setup
In daily operation
What you can do with it.
Use cases are implemented against the agreed application, device configuration, and operating rules.
Put GHT Care Help Desk to work
Human support matched to your operating needs. Designed for growing teams that need reliable end-user support and a managed network. The starting scope is 5 users · one primary computer each · one site · up to 5 network devices; the item quantities below define the build and the survey confirms suitability.
Give staff a support path
Document the supported systems, authorized users, contact methods, and coverage window. The selected plan defines which user-support activities are included.
Keep routine maintenance accountable
Assign ownership for the monitoring, patch checks, backup checks, and reporting named in the plan. Exceptions become tracked work instead of an unnoticed alert.
Coordinate multiple vendors or locations
Maintain inventories and escalation contacts so an issue can reach the responsible carrier, application provider, or field team. Expanded multi-site coordination is defined by the selected tier.
Build it around your operation
Choose your technology options.
Keep the starting scope or ask us to adapt the complete implementation. Alternative equipment and added work receive a revised quote; these selections do not change the displayed starting price.
Hubbell jacks are matched to the approved rapid termination tool. Panduit panels use their specified compatible terminations; Mini-Com panels do not imply universal Hubbell jack fit. Existing links and new materials are surveyed before reuse or substitution.
From planning to daily use01 02 03 04
A working system, handed over.
Confirm the site and scope
Verify 5 users · one primary computer each · one site · up to 5 network devices, actual quantities, access, and the assumptions behind GHT Care Help Desk.
Prepare and configure
Record the asset and support baseline, authorize access, and configure the agreed service tools.
Prove the working system
Exercise the agreed use cases and failure/recovery checks; record results and resolve exceptions.
Hand over ownership
Review documentation, administrator access, training, warranty, and the written support boundaries with the customer.
Set the right expectations
What we confirm together.
Before we start
- Named sites, users, endpoints, applications, and current vendors
- Authorized access, supported versions, and an onboarding owner
- Agreed coverage windows, response targets, escalation authority, and exclusions
- Existing backups, network documentation, and license ownership
Outside the starting scope
- New hardware, cabling, or full-site installation unless separately quoted
- An automatic 24/7 response or resolution guarantee
- Third-party subscriptions, replacement parts, and on-site visits beyond the written agreement
Ways to expand
- More covered users and locations
- After-hours coverage with verified service terms
- Refresh projects, on-site support, and additional monitored systems
Price and service boundaries
- Planning prices are confirmed in a written scope before work or recurring billing begins. Existing signed agreements keep their agreed terms.
- Hardware, third-party licenses, tax and separately scoped work are included only where expressly listed. Changes require an approved price before work proceeds.
- This published support package has a five-user minimum. For fewer users or a different mix of systems, request a custom scope.
- The monthly total covers the listed users, devices and sites plus selected add-ons. Each supported user includes one primary business computer; additional devices are scoped separately.
- Remote support is delivered during the business-hours window and time zone agreed before activation. Response targets, cancellation and renewal terms are written into the agreement.
- On-site visits, projects, hardware replacement, backup storage and after-hours coverage are separately quoted. Emergency dispatch coordination does not include field labor or guarantee arrival.
Make it fit your businessStart with this package.
Start with this package.
Build around your operation.
Tell us about your locations, current systems, staff, and daily workflow. We will map the equipment and work to a reviewable scope.
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