01 / service · Per agreement
Onboarding kit
Remote access agent + network documentation baseline for the help desk team
Managed Services
GHT Care Help Desk
Define who monitors, maintains, supports, and escalates issues for the systems included in the service agreement.
Per user · coverage finalized in the service agreement
Planning starting point$750+ $150/mo
planning rate per user; coverage and response terms verified before agreement
Final price depends on the verified bill of materials, site conditions, access, travel, and applicable recurring services.
Discuss this package ↗Customize the planning estimate →Images illustrate service environments. This package supplies the support activities below; new hardware is separately scoped.
The full starting scope
Everything, unpacked.
Designed for: Growing teams that need reliable end-user support and a managed network
Included delivery work
- Phone, email, and chat help desk during agreed coverage windows
- Managed network monitoring (switches, APs, firewall)
- Unlimited remote support tickets per user
- New-hire and offboarding device setup
In daily operation
What you can do with it.
Use cases are implemented against the agreed application, device configuration, and operating rules.
Put GHT Care Help Desk to work
Human support matched to your operating needs. Designed for growing teams that need reliable end-user support and a managed network. The starting scope is per user · coverage finalized in the service agreement; the item quantities below define the build and the survey confirms suitability.
Give staff a support path
Document the supported systems, authorized users, contact methods, and coverage window. The selected plan defines which user-support activities are included.
Keep routine maintenance accountable
Assign ownership for the monitoring, patch checks, backup checks, and reporting named in the plan. Exceptions become tracked work instead of an unnoticed alert.
Coordinate multiple vendors or locations
Maintain inventories and escalation contacts so an issue can reach the responsible carrier, application provider, or field team. Expanded multi-site coordination is defined by the selected tier.
From planning to daily use01 02 03 04
A working system, handed over.
Confirm the site and scope
Verify per user · coverage finalized in the service agreement, actual quantities, access, and the assumptions behind GHT Care Help Desk.
Prepare and configure
Record the asset and support baseline, authorize access, and configure the agreed service tools.
Prove the working system
Exercise the agreed use cases and failure/recovery checks; record results and resolve exceptions.
Hand over ownership
Review documentation, administrator access, training, warranty, and the written support boundaries with the customer.
Set the right expectations
What we confirm together.
Before we start
- Named sites, users, endpoints, applications, and current vendors
- Authorized access, supported versions, and an onboarding owner
- Agreed coverage windows, response targets, escalation authority, and exclusions
- Existing backups, network documentation, and license ownership
Outside the starting scope
- New hardware, cabling, or full-site installation unless separately quoted
- An automatic 24/7 response or resolution guarantee
- Third-party subscriptions, replacement parts, and on-site visits beyond the written agreement
Ways to expand
- More covered users and locations
- After-hours coverage with verified service terms
- Refresh projects, on-site support, and additional monitored systems
Make it fit your businessStart with this package.
Start with this package.
Build around your operation.
Tell us about your locations, current systems, staff, and daily workflow. We will map the equipment and work to a reviewable scope.
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