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NOC

NOC Analyst | Tier 2

$20–25/hr starting · Remote, Nationwide (U.S.) · Full-time · 24/7 rotation

All open roles

When a site goes dark, you are the first mind on it. Monitor, triage, and talk to the customer while the field crew is rolling. Network+ minimum, CCNA preferred. 24/7 rotation. This is the nerve center, not a ticket mill.

Responsibilities

  • Monitor customer networks and cameras. Catch a down site before they call.
  • Triage, document, and talk to the customer while a crew is rolling.
  • Escalate to field ops with enough detail that the truck is not guessing.
  • Work a 24/7 rotation. Nights and weekends are the job, not overtime theater.
  • Keep the board honest: open, owned, closed. No silent tickets.

How we measure this seat

  • Named on-call for the sites on your watch.
  • Customer talks to a person, not a portal.
  • Dispatch notes are good enough that the tech does not have to re-discover the outage.

Who this is for

  • Network+ minimum. CCNA preferred.
  • You have sat a watch, not just passed a quiz.
  • Clear voice on a bad day. The customer is already unhappy when they reach you.
  • Authorized to work in the U.S. Remote, U.S. only.

What you get

  • $20–25/hr starting. Remote, U.S.
  • 24/7 rotation. This is the nerve center, not a ticket mill.
  • Paid certifications on the clock.

Apply

A short questionnaire, your resume, and a timed assessment. We respond to every candidate.